FAQs
We’ve compiled answers to the most common questions to make your shopping experience smooth and stress-free.
1. Where does Zelvy ship?
We currently ship orders only within the United States. International shipping is not available at this time.
2. Do you charge for shipping?
No. We proudly offer free standard shipping on all orders within the United States. There are no hidden fees or extra charges.
3. Which shipping carriers do you use?
We work with trusted shipping providers such as USPS, UPS, FedEx, and DHL. The carrier is selected automatically based on your location and service availability.
4. How long does delivery take?
Order Cut Off Time: Orders placed before 5:00 PM EST (Mon–Fri) will be processed the same day.
Handling Time: 1–3 business days (Monday–Friday).
Transit Time: 4–7 business days depending on your location.
Total Delivery Time: 5–10 business days from purchase.
5. How can I track my order?
Once your order ships, you’ll receive a confirmation email with a tracking number and carrier details. Please allow a few hours for the tracking link to become active.
6. What is your return policy?
We accept returns within 30 days of delivery. Items must be unused, unworn, and in original packaging with tags.
To request a return, email us at support@zelvy.store with your order number.
7. Who pays for return shipping?
Change of mind, size, color, or preference: Customer is responsible for the return shipping label and cost.
Damaged, defective, or incorrect item: Zelvy covers the return shipping.
8. Do you charge a restocking fee?
No, we do not charge any restocking fees on eligible returns.
9. How long does it take to process a refund?
After inspection, refunds are issued to your original payment method within 10 business days.
10. What payment methods do you accept?
We currently accept:
Major credit & debit cards (Visa, MasterCard, American Express, Discover)
Digital wallets (Apple Pay, Google Pay)
All transactions are processed securely in U.S. Dollars (USD).
11. Can I cancel or change my order?
Orders can be canceled within 12 hours of purchase by emailing support@zelvy.store. After that, orders cannot be modified or canceled once shipped.
12. Will I pay taxes on my order?
All prices shown on our website are inclusive of applicable U.S. state and local taxes. The price you see at checkout is the final price.
13. What if my package is lost or delayed?
If your tracking shows no movement for more than 48 hours or your package is lost, please contact us at support@zelvy.store. Our support team will assist in resolving the issue with the carrier.
14. What happens if my order arrives damaged?
If your order arrives damaged, email us within 10 days of delivery at support@zelvy.store with photos of the damage. We will arrange a replacement or refund at no extra cost.
15. Do you offer exchanges?
We do not offer direct exchanges. If you want a different style, color, or size, you can return your item for a refund and place a new order.
Get In Touch:
Business Name: Zelvy
Business Hours: 9:00 AM – 5:00 PM EST (Monday – Friday)
Business Number: +1 (419) 208-4830
Business Mail: support@zelvy.store
Business Address: 1908 Gettysburg Pl, Bedford, TX 76022, USA
