Last Updated: April 23, 2026
At Zelvy, we are committed to providing a secure and transparent payment experience. This Payment Policy outlines how transactions are processed, secured, and managed on our website.
Accepted Payment Options
We accept a range of secure payment methods to ensure a smooth checkout experience.
- PayPal and Venmo
- Other secure payment methods available at checkout
All payments must be completed in full before an order is processed and shipped.
Payment Authorization
When you place an order, your payment is subject to authorization by your financial institution.
- If authorization is approved, the payment will be processed
- If authorization fails, the order will not be completed
Zelvy is not responsible for declined transactions due to bank or card issuer restrictions.
Secure Payment Processing
We prioritize the protection of your payment information through industry-standard security measures.
All transactions are processed through secure and encrypted systems to ensure data protection.
Encrypted Data Protection
Our website uses advanced encryption technologies to safeguard sensitive information.
- 128-bit SSL encryption is applied to all transactions
- Secure Socket Layer (SSL) technology ensures safe data transmission
This prevents unauthorized access to your personal and payment details.
Compliance with Security Standards
We follow recognized payment security standards to maintain a safe environment.
- PCI DSS compliant payment processing
- Tokenization methods to protect card data
Your payment details are not stored on our servers and are handled securely by trusted payment providers.
Currency
All transactions are processed in USD (United States Dollar).
If you are purchasing from outside the United States, your bank or payment provider may apply currency conversion rates and additional fees.
Order Changes and Cancellation
Orders may only be modified or canceled within a limited time after placement.
- Requests must be submitted before the order is processed
- Once processing has begun, changes or cancellations may not be possible
Please contact us promptly for any modifications.
Failed or Declined Transactions
If your payment is declined or fails:
- Verify your payment details and available balance
- Contact your bank or card provider if necessary
You may attempt the transaction again using the same or a different payment method.
Refunds and Returns
Refunds are handled in accordance with our Return and Refund Policy.
- Approved refunds are issued to the original payment method
- Processing times may vary depending on the payment provider
Please refer to our Return and Refund Policy for full details.
Fraud Prevention and Order Review
To protect our customers and business, we may review transactions for potential fraud.
- Suspicious orders may be delayed, canceled, or require additional verification
- Zelvy reserves the right to refuse or cancel any order at its discretion
This helps maintain a secure shopping environment.
Taxes and Additional Charges
Applicable taxes may be calculated at checkout based on your location.
Customers are responsible for any applicable taxes, duties, or additional fees required by local regulations.
Chargebacks and Payment Disputes
If you have any issues with your order, we encourage you to contact us before initiating a chargeback.
- Unauthorized chargebacks may be investigated
- We reserve the right to dispute invalid claims
We are committed to resolving issues directly and efficiently.
Subscription and Recurring Payments
Zelvy does not currently offer subscription based or recurring payment services.
All purchases are processed as one time transactions.
Policy Updates
Zelvy reserves the right to update or modify this Payment Policy at any time.
Changes will be reflected on this page, and continued use of our website constitutes acceptance of those changes.
Contact Information
For any payment-related inquiries, please contact us:
Business Name: Zelvy
Business Hours: Monday – Friday, 08:00 AM – 04:00 PM (GMT-10)
Business Email: support@zelvy.store
Business Address: 888 Kapahulu Ave, Honolulu Hawaii 96816, United States
