Orders & Shipping
1. How long does delivery take?
Delivery typically takes 6–9 business days after your order has been processed.
2. How long does it take to process an order?
Orders are processed within 1–2 business days (Monday – Friday).
3. Do you ship internationally?
At this time, we only ship within the United States.
4. How much does shipping cost?
We offer a flat shipping rate of $10 USD on all orders.
5. How can I track my order?
Once your order is shipped, you will receive a tracking number via email.
6. What should I do if my order is delayed?
Delays can occasionally occur due to shipping carriers. If your order is significantly delayed, please contact us for assistance.
Products & Availability
7. What materials are your storage baskets made from?
Our products are made from materials such as wicker, water hyacinth, and other woven fibers designed for durability and everyday use.
8. Are your products suitable for everyday use?
Yes, our products are selected for practical, everyday storage and organization.
9. Will the product look exactly like the images?
Due to lighting and handcrafted variations, slight differences in color or texture may occur.
10. Do you restock items that are out of stock?
Some items may be restocked depending on availability. You can contact us for updates on specific products.
Returns & Refunds
11. What is your return policy?
We accept returns within 30 days of delivery, provided the item is unused and in its original packaging.
12. Do you accept returns for non-defective items?
Yes, returns are accepted for both defective and non-defective products.
13. Who pays for return shipping?
Customers are responsible for return shipping costs unless the item is defective or incorrect.
14. How long does it take to receive a refund?
Refunds are processed within 7 business days after the returned item is received and approved.
15. Can I exchange an item instead of returning it?
Yes, exchanges are available depending on product availability.
Orders & Payments
16. What payment methods do you accept?
We accept secure payments through PayPal and Venmo.
17. Is my payment information secure?
Yes, all transactions are processed through secure and encrypted payment systems.
18. Can I cancel or modify my order?
Orders can only be canceled or modified before they are processed.
Support & General Questions
19. How can I contact customer support?
You can reach us at support@zelvy.store. We typically respond within 24–48 business hours.
20. What should I include when contacting support?
Please include your order number, full name, and a clear description of your inquiry for faster assistance.
