Last Updated: April 23, 2026
At Zelvy, we are committed to providing a reliable and transparent shipping experience for all orders within the United States. This Shipping Policy outlines how orders are processed, shipped, and delivered.
Shipping Coverage
We currently ship within the United States only.
International shipping is not available at this time.
Order Processing Schedule
All orders are processed within 1–2 business days (Monday – Friday).
- Orders placed before 4:00 PM (GMT-10) are processed on the same business day
- Orders placed after the cut off time, or on weekends and holidays, are processed on the next business day
Once your order is processed, it will be prepared and handed over to the shipping carrier.
Delivery Timeframe
- Transit Time: 5–7 business days
- Estimated Total Delivery Time: 6–9 business days
Delivery times are estimates and may vary depending on the destination, carrier performance, or peak periods.
Shipping Charges
We offer a flat shipping rate on all orders:
- Shipping Fee: $10 USD
This flat rate applies to all orders regardless of size or quantity.
Pricing, Currency and Taxes
All prices listed on our website are in USD (United States Dollar).
- Applicable taxes may be calculated at checkout based on your location
- Customers are responsible for any applicable taxes or charges required by local authorities
Shipping Carriers
We work with reliable shipping partners to ensure timely and secure delivery.
Shipping carriers are selected based on the destination and availability to provide the best possible service.
Product Condition and Responsibility
All products are inspected and securely packaged before shipment.
Once an order has been handed over to the shipping carrier, the responsibility for delivery lies with the carrier. However, Zelvy will assist customers in resolving shipping-related issues where possible.
Address Accuracy and Verification
Customers are responsible for providing accurate and complete shipping information at checkout.
- Orders with incorrect or incomplete addresses may result in delays or failed delivery
- Zelvy is not responsible for orders shipped to incorrectly provided addresses
If you need to update your shipping information, please contact us as soon as possible before your order is processed.
Order Cancellation Policy
Orders can only be canceled before they are processed.
- Cancellation requests must be submitted as soon as possible after placing the order
- Once an order has been processed or shipped, it cannot be canceled
Lost or Damaged Shipments
If your order is lost or arrives damaged, please contact us within 2 days of delivery.
- Include your order number and, if applicable, clear photos of the damaged item
- We will review the issue and assist with an appropriate resolution
This may include a replacement, refund, or further investigation with the shipping carrier.
Order Tracking
Once your order has been shipped, you will receive a confirmation email with tracking details.
You can use this information to monitor your shipment status.
Delivery Delays
While we aim to meet all estimated delivery timelines, delays may occur due to external factors such as:
- Shipping carrier delays
- Weather conditions
- High demand periods
Zelvy is not responsible for delays caused by third-party carriers but will assist where possible.
Contact Information
If you have any questions regarding shipping or your order, please contact us:
Business Name: Zelvy
Business Hours: Monday – Friday, 08:00 AM – 04:00 PM (GMT-10)
Business Email: support@zelvy.store
Business Address: 888 Kapahulu Ave, Honolulu Hawaii 96816, United States
