Last Updated: April 23, 2026
Zelvy operates this website and online store, including all associated content, features, tools, products, and services, to provide you with a smooth and reliable shopping experience (the “Services”). Zelvy is built on WordPress and utilizes various third-party tools and service providers to support essential functions such as order processing, payment handling, analytics, and shipping operations.
This Privacy Policy explains how we collect, use, and disclose your personal information when you visit, interact with, or make a purchase through our Services, or otherwise communicate with us. In the event of any conflict between our Terms of Service and this Privacy Policy, this Privacy Policy will govern matters related to the collection, use, and disclosure of personal information.
Please review this Privacy Policy carefully. By accessing or using any part of our Services, you acknowledge that you have read and understood the practices described in this policy.
Personal Information We Collect or Process
When we refer to “personal information,” we mean information that identifies you or can reasonably be associated with you. This does not include anonymous or de-identified information that cannot be linked back to you.
Depending on your interaction with our Services, your location, and applicable laws, we may collect or process the following categories of personal information, including any insights derived from such data:
- Contact information such as your full name, billing and shipping address, phone number, and email address.
- Payment-related information including debit or credit card details, billing information, transaction records, payment confirmations, and other related financial data (processed securely via third-party payment gateways).
- Account-related data including usernames, passwords, preferences, saved items, and account settings.
- Transactional information such as products you browse, add to cart, save to wishlist, purchase, return, or exchange, as well as your purchase history.
- Communication records including messages, inquiries, and support requests you send to us.
- Device and technical data such as your IP address, browser type, device identifiers, and network information.
- Usage data including how you interact with our website, navigation behavior, session duration, and engagement patterns.
Personal Information Sources
We may obtain personal information from a variety of sources, including:
- Directly from you when you create an account, place an order, fill out forms, or contact us.
- Automatically through cookies, tracking technologies, and your use of our website and Services.
- From service providers who assist in operating our business and may process information on our behalf.
- From third-party partners, integrations, or marketing platforms where permitted by law.
How We Use Your Personal Information
We may use your personal information for the following purposes depending on how you interact with our Services:
Providing, Customizing, and Improving Services
We use your information to process transactions, manage your account, fulfill orders, arrange shipping, handle returns and exchanges, and deliver customer support. We may also use your data to personalize your shopping experience and recommend relevant products.
Marketing and Advertising
Your information may be used to send promotional emails, offers, and updates, as well as to display advertisements relevant to your interests across our website and third-party platforms. You can opt out of marketing communications at any time.
Security and Fraud Prevention
We use personal information to verify identities, secure transactions, detect fraudulent activities, and maintain the integrity of our Services. You are responsible for keeping your login credentials secure.
Communication
We use your data to respond to inquiries, provide updates, and maintain ongoing communication regarding your orders or account.
Legal Compliance
We may process your information to comply with legal obligations, enforce our policies, respond to legal requests, and protect our rights and users.
How We Disclose Personal Information
We may share your personal information in the following situations:
- With vendors, hosting providers, payment processors, shipping partners, and other service providers who support our operations.
- With marketing and advertising partners to deliver relevant campaigns and targeted advertisements.
- When required by law, legal process, or governmental request.
- With affiliates or within our business structure where necessary.
- In connection with business transactions such as mergers, acquisitions, or asset transfers.
- With your consent or when you request specific services (such as order delivery).
All third parties are expected to handle your information in accordance with their own privacy policies.
Relationship with WordPress and Third-Party Services
Our Services are built using WordPress and rely on various third-party tools, plugins, and integrations. These providers may collect and process personal information to help us operate and improve our Services.
Information you provide may be transmitted to and processed by these providers, including those located outside your country of residence. Some tools may use cookies, analytics, and tracking technologies to enhance performance and user experience.
Each third-party provider processes your data according to their own privacy policies.
Third-Party Websites and Links
Our website may include links to external websites or services that we do not control. We are not responsible for their content, privacy practices, or security measures.
Any information you provide on third-party platforms, including social media, may be publicly visible and subject to their policies.
Children’s Data
Our Services are not intended for children, and we do not knowingly collect personal information from individuals under the age of majority.
If you believe that a child has provided us with personal information, please contact us so we can remove it.
We do not knowingly sell or share personal data of individuals under 13 years of age.
Security and Data Retention
We implement reasonable security measures to protect your personal information. However, no system is completely secure, and we cannot guarantee absolute protection.
We retain personal information only as long as necessary to provide Services, comply with legal obligations, resolve disputes, and enforce agreements.
Your Rights and Choices
Depending on your location, you may have rights regarding your personal information, including:
- Accessing your personal data
- Requesting correction of inaccurate information
- Requesting deletion of your data
- Requesting transfer of your data
- Opting out of targeted advertising or data sharing
You may exercise these rights by contacting us using the information below.
We may need to verify your identity before processing requests and will respond within the time required by law.
Communication Preferences
You can unsubscribe from promotional emails at any time. However, we may still send essential transactional or account-related communications.
Complaints
If you have concerns about how your data is handled, please contact us. You may also have the right to file a complaint with your local data protection authority.
International Transfers
Your personal information may be transferred, stored, and processed outside your country of residence.
Zelvy operates primarily in the United States, and your data may be processed in the U.S. or other jurisdictions where our service providers operate. We take appropriate measures to ensure your data is handled securely and in accordance with applicable laws.
Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices, technologies, or legal requirements. Updates will be posted on this page along with the revised “Last Updated” date.
Contact Information:
Business Name: Zelvy
Business Hours: Monday – Friday, 08:00 AM – 04:00 PM (GMT-10)
Business Email: support@zelvy.store
Business Address: 888 Kapahulu Ave, Honolulu Hawaii 96816, United States
