Payment Policy

Last Updated: Sep 22, 2025

At Zelvy, we are committed to making your shopping experience simple, transparent, and secure. This Payment Policy explains the payment methods we accept, how transactions are handled, and the protections we use to safeguard your information.

Accepted Payment Methods

Zelvy currently accepts the following forms of payment:

• Credit & Debit Cards: Visa, MasterCard, American Express, Discover
• Digital Wallets: Apple Pay, Google Pay, PayPal
• Express checkout services as available at checkout

All transactions are processed through trusted, PCI DSS-compliant payment gateways.

Currency

All orders on zelvy.store are charged in U.S. Dollars (USD).

If your card or account uses another currency, your provider may apply conversion rates or additional fees.

Payment Authorization & Confirmation

• By providing your payment details, you authorize Zelvy to charge the full order amount, including applicable taxes.
• Once payment is successful, you will receive a confirmation email containing your order number, item summary, and estimated delivery details.
• If your payment fails or is declined, you will be notified immediately with instructions to complete your order.

Security of Transactions

Your security is our top priority. To protect your information, Zelvy uses:

• Secure Socket Layer (SSL) certificates for encrypted connections
• 128-bit SSL encryption during checkout
• Tokenization, so card details are never stored on our systems
• PCI DSS-certified payment processors that meet global security standards

Billing Information

• Customers must provide accurate billing details, including name, billing address, and valid payment method.
• The billing address must match the address associated with your card or payment account.
• Orders with unverifiable billing information may be delayed or canceled.

Order Changes & Cancellations

• Changes: Once an order is confirmed and paid, changes cannot be guaranteed. If you need assistance, contact support@zelvy.store right away. If the order has not been processed, we will do our best to help.

• Cancellations: Orders can be canceled before shipping. Once dispatched, cancellation is not possible, but you may request a return under our Return & Refund Policy.

Failed Payments

Payments may fail due to:

• Incorrect or expired card details
• Insufficient funds
• Bank authorization issues

If a payment fails, please try another method or contact your bank or provider for assistance.

Fraud Prevention

To protect customers and our business:

• Zelvy may verify payment information or request additional documentation if unusual activity is detected.
• We reserve the right to cancel orders suspected of fraud or unauthorized use.

Disputes & Chargebacks

• If you encounter a payment issue, please contact us directly at support@zelvy.store for a quick resolution.
• Filing a chargeback without contacting us first may delay the resolution process and could affect your ability to make future purchases with us.

Taxes

• All prices displayed on zelvy include applicable U.S. state and local sales taxes.
• The total shown at checkout is the final amount you will be charged. There are no additional hidden fees.

Refunds

• Approved refunds will be issued to the original payment method used during checkout.
• Refunds are processed in accordance with our Return & Refund Policy.
• Please allow up to 10 business days for funds to reflect, depending on your bank or card provider.

Policy Updates

Zelvy may update this Payment Policy periodically to reflect changes in regulations, payment methods, or security measures. Updates will be posted on this page with the latest effective date.

Get In Touch:

Business Name: Zelvy

Business Hours: 9:00 AM – 5:00 PM EST (Monday – Friday)

Business Number: +1 (419) 208-4830

Business Mail: support@zelvy.store

Business Address: 1908 Gettysburg Pl, Bedford, TX 76022, USA