Refund and Returns Policy

Last Updated: SEP 22, 2025

At Zelvy, we want you to shop with confidence. If your order doesn’t meet your expectations, our return and refund policy is designed to be simple, fair, and transparent.

Return Eligibility

You may request a return within 30 days of delivery. To qualify:

• Items must be unused, unworn, unwashed, and free from stains, odors, or pet hair.
• All original tags, packaging, and accessories must be included.
• Items should be packed securely in their original box or protective packaging.
• Proof of purchase (such as your order confirmation or packing slip) is required.

How to Request a Return

• Email us at support@zelvy.store within 30 days of receiving your order. Include your full name, order number, and the reason for return (photos are required for defective or damaged items).
• Our team will respond within 1–2 business days with a Return Authorization Number (RAN) and detailed instructions.
• Place the RAN clearly on the outside of your return package.
• Ship your item back using a trackable courier service (USPS, UPS, FedEx, etc.). Keep your receipt and tracking details.

Return Shipping Responsibility

If the item is damaged, defective, or incorrect: Zelvy will cover the cost of return shipping.

If the return is due to change of mind, size, color, or preference: Customers are fully responsible for return shipping costs.

Shipping upgrades (e.g., expedited shipping) are non-refundable unless the product was damaged or sent in error.

Refund Timeline

• Once we receive your return, we’ll inspect it within 2–3 business days.
• If approved, the refund will be issued to your original payment method.
• Please allow up to 10 business days for the refund to appear, depending on your bank or card provider.
• Shipping fees, taxes, and duties (if applicable) are non-refundable, unless the return is due to our mistake.

Return Labels

• For returns due to preference (size, color, or style), customers must create and pay for their own return shipping label.
• For damaged, defective, or incorrect orders, Zelvy will provide a prepaid return label at no extra charge.
• We recommend using a trackable and reliable courier to avoid delays or lost packages.

Exchanges

We do not currently process direct exchanges. If you would like a different product, please return the original item for a refund and place a new order on www.zelvy.store.

Damaged or Defective Orders

• All items are thoroughly inspected before leaving our warehouse.
• If your order arrives damaged or defective, please notify us within 10 days of delivery at support@zelvy.store, including photos of the issue.
• Once verified, we will arrange a replacement, repair, or full refund at no extra cost to you.

Late or Missing Refunds

• If you haven’t received your refund after the stated timeframe:
• Double-check your bank or card account.
• Contact your bank or card provider, as processing may take additional time.
• If you still haven’t received it, email us at support@zelvy.store for further assistance.

Important Information

• Unauthorized returns or returns made after the 30-day window will not be accepted.
• Items not meeting our return requirements may be sent back at the customer’s expense.
• To protect your return, always use a trackable and insured courier service.

Restocking Fee

• No restocking fees apply to any eligible returns.
• Customers will receive a full refund of the product price (excluding shipping costs, if applicable).

Get In Touch:

Business Name: Zelvy

Business Hours: 9:00 AM – 5:00 PM EST (Monday – Friday)

Business Number: +1 (419) 208-4830

Business Mail: support@zelvy.store

Business Address: 1908 Gettysburg Pl, Bedford, TX 76022, USA